Corporate Trainer

FENG CHA is looking for a hardworking Corporate Trainer to join our fun, fast-casual cafe. We are seeking individuals who have a passion for tea and desserts, resonate with the values of our company, and respect our customers. Must be a true team player by respecting all staff, proving dependability, and showing initiative. Opportunity for growth within the company.

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SUMMARY

Our Corporate Franchise Trainers are our Brand Ambassadors. As such, they must always demonstrate and uphold Feng Cha culture. As a Feng Cha Corporate Trainer, you will be responsible for training franchise owners, managers, and team members in their respective roles so they can provide every guest with an outstanding experience. This person will learn all brand standards, follow them and inspire others to do the same. Our training department seeks to improve its methods and materials continuously, and feedback from you will be essential in achieving this goal.

Job Type:

Full - Time

Benefits:

401(k) after 1 year of work.

Dental insurance

Health insurance

Paid time off

Referral program

Schedule:

40hrs average work week (more or less may be added due to training needs)

Job
Functions:

The following statements are intended to describe the general nature and level of work. Other duties may be assigned.

Conduct initial training for owners and/or managers at our corporate store/office
Conduct manager and team member training for store openings
Establish open lines of communication with franchise owners and their GM and be able to provide performance feedback on training participants
Assist in new recipe creation and operation improvement
Take initiative in creating, leading, and encouraging efficiency through new or refined procedures.
Learning and enforcing all recipes, kitchen procedures, and policies.
Define training needs and develop standardized training for owners, management teams, and employees of new and existing corporate or franchise locations.
Establish day-to-day training operations including coordinating training and delivery of materials.
Coach employees and identify areas of improvement.
Conduct field training programs that include calibration and remediation of existing restaurants.
Complete assigned new store openings, and follow-up visits to ensure operation complied with company guidelines and sale goals.
Support implementation/roll-out of new products and procedures in conjunction with the Marketing Department.
Ensure that franchising stores maintain product quality, customer service, cleanliness & maintenance, training & staffing, and branding standards.

Required Knowledge, Skills, and Abilities

Practical written and oral communication skills
Excellent organization skills
Strong attention to detail, deadlines, and reporting
Demonstrated collaborative skills and open to feedback
Ability to adapt to flexible work schedules and travel for work
Additional language skill is a plus; fluency in English is required
Ability to maintain confidentiality
Ability to multitask
Working knowledge of Microsoft Office and Gmail
Must be able to travel up to 50% of the time
Must be able to demonstrate Feng Cha culture
Must be comfortable presenting material in front of a large group of people
Must be able to train people from various backgrounds, beliefs, etc. – even under challenging circumstances.

Education and Experience

Undergraduate degree and/or 2 plus years of retail or restaurant operation experience
Kitchen management or Teaching experience preferred
Franchise company experience a plus

Physical/ Personal Demands

Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
Must be able to stand for long periods and exert well-paced mobility, including bending and stooping, for the duration of the workday
Must be able to work and perform all duties at any station in the kitchen or service area
Must be able to fly without restrictions or issue
Must be willing to submit to a full background check

Work Location:

Richardson, TX (DFW Metro)
up to 50% travel